Practical Information
To welcome you under the best possible conditions, we kindly ask you to read the practical information below before your appointment.
Appointments
- Consultations are by appointment only.
- Book an appointment: on the appointments page or by phone.
- Please reserve one time slot per person and register the appointment in the patient's name. Only one appointment per day per person can be booked.
- For urgent problems (e.g. suspected skin cancer), a quick appointment can be arranged upon specific request from your GP via the secretariat.
- If you are unable to attend, please notify us at least 48 hours in advance via the link in the confirmation email or by phone.
- Please note: for a missed or late-cancelled appointment, a fixed fee of EUR 25 will be charged.
Preparing your consultation
- Bring your electronic identity card (eID), Kids-ID, or ISI+ card.
- A list of your current medication and known allergies.
- Information about treatments (creams or medication) you have already tried for your skin condition.
- Important for nail issues: please remove all nail polish (classic or semi-permanent) or gel nails before the consultation to allow a proper examination.
- Your referral letter if you were referred by another doctor.
- Please mention during the consultation if you are pregnant or breastfeeding.
- Prescriptions and certificates are provided only during the consultation.
Results & Follow-up
Results of analyses or biopsies are generally discussed during a follow-up consultation. If needed, the doctor will contact you personally to communicate the results or plan a new appointment.
Fees & Payment
- Dr. Mathot is accredited and non-conventioned.
- Base fees: EUR 50 (Arsenal Clinic) to EUR 70 (Dermatology & Research Institute).
- The third-party payer scheme is applied: if your health insurance is in order, their contribution is deducted directly. You only pay the remaining amount (EUR 50 or EUR 70).
- A supplement may be charged depending on technical procedures (cryotherapy, sampling, surgery, laser, etc.).
- You do not need to send any certificate to your health insurance fund.
- Laboratory costs are billed directly to you by the lab.
- Payment is preferably made electronically (Bancontact, Payconiq, or banking app).
Useful documents
To guide you as well as possible, below you will find a selection of practical documents you can consult before or after your appointment.
This information is intended to help you better understand your care pathway and prepare your consultation optimally.
These documents are for information purposes only and do not replace personal medical advice under any circumstances. View the preparation documents below.
Preparing your consultation
Good preparation helps your consultation run more efficiently and allows your situation to be assessed more accurately.
You will find the detailed preparation instructions for each type of consultation in the documents below.
Skin cancer
Skin cancer is the most common form of cancer. Early detection is crucial for successful treatment. Through the links below, provided by the European EUROMELANOMA campaign, you will find reliable information about different skin types, risk factors, types of skin cancer, and how to protect your skin from harmful UV radiation.
